Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can I reset my sync password without losing my sync information?

luzifuge
luzifuge
more options

I created a sync account yesterday to back up all my firefox data so I could do a fresh install of Windows. Now I'm trying to recover everything but I can't login as I have the wrong password. Since I did a clean install, will that sync information be lost when I reset my password? Is there any way I can reset and not lose the data?

I created a sync account yesterday to back up all my firefox data so I could do a fresh install of Windows. Now I'm trying to recover everything but I can't login as I have the wrong password. Since I did a clean install, will that sync information be lost when I reset my password? Is there any way I can reset and not lose the data?

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

Yes you will lose your Sync data if you reset the Password.