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Blue rotating disc appears when I select inbox on my gmail email address on thunderbird

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  • 1 has this problem
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  • Last reply by Matt

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When I have opened thunderbird in the last few days a blue rotating disc appears when I select my gmail inboxes. It does not appear when I select my non gmail accounts. I checked my account thru firefox and it appears some emails are not now downloading to Thunderbird. Also today when sending a mail from my gmail account on thunderbird a message comes up say that it cannot save the mail to my sent box although I have reason to believe that it still actually sends the email as I have tested this by sending a mail to one of my non gmail accounts and it was received. Is there a problem with Thunderbird and gmail accounts at present as this has never happened before. I use a imac by the way. many thanks John

When I have opened thunderbird in the last few days a blue rotating disc appears when I select my gmail inboxes. It does not appear when I select my non gmail accounts. I checked my account thru firefox and it appears some emails are not now downloading to Thunderbird. Also today when sending a mail from my gmail account on thunderbird a message comes up say that it cannot save the mail to my sent box although I have reason to believe that it still actually sends the email as I have tested this by sending a mail to one of my non gmail accounts and it was received. Is there a problem with Thunderbird and gmail accounts at present as this has never happened before. I use a imac by the way. many thanks John

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In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • Who is the internet provider?
  • What is the exact error message?