This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

thunderbird freezes when downloading new mail

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by Tonnes

more options

I have used TB for years but now when I get new mail TB locks up and freezes until the emails have loaded. Tried opening in safe mode and that did not help.

I have used TB for years but now when I get new mail TB locks up and freezes until the emails have loaded. Tried opening in safe mode and that did not help.

All Replies (1)

more options

- First, try disabling Allow Windows Search to search messages in Tools > Options > Advanced panel > General tab.

- If that does not help, try disabling Search Indexing in Windows, also known as Indexing Options. See here for more info.

Could you report back?

Modified by Tonnes