This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't connect to any web sites

  • 1 reply
  • 2 have this problem
  • 5 views
  • Last reply by FredMcD

aehrgott
aehrgott
more options

When I log into Firefox, the home page blank/white. I have access to my bookmarks and the search tab but when try to access a favorite web site from the bookmarks drop down or type in a web address in the search bar, nothing happens. What can I do to fix this?

When I log into Firefox, the home page blank/white. I have access to my bookmarks and the search tab but when try to access a favorite web site from the bookmarks drop down or type in a web address in the search bar, nothing happens. What can I do to fix this?

All Replies (1)

FredMcD
FredMcD
more options

aehrgott said

When I log into Firefox

I think you mean 'when Firefox is started.'

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}