This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

In last few weeks when I reply to an email the receiver is not getting my emails. I have tidied up my emails so size should not be an issue. Thanks

more options

I have a 'contact us' form on my website. When people use this it sends an email to my mozilla inbox. I reply to them with no problems. Recently it appears that when i reply it will appear in my 'sent emails' but the receiver will not get my mail.

Any help greatly appreciated.

Paul

I have a 'contact us' form on my website. When people use this it sends an email to my mozilla inbox. I reply to them with no problems. Recently it appears that when i reply it will appear in my 'sent emails' but the receiver will not get my mail. Any help greatly appreciated. Paul

All Replies (2)

more options

Does the same thing happen with e-mails you send that are not replies to those e-mail?

If you have another e-mail address you use, try CC'ing or BCC'ing that address in one of the replies you send and see if you receive that e-mail at that address.

In my experience, the #1 cause of this problem is that your e-mail ends up in the recipient's spam/junk folder, which they don't look at.

Another possibility is that your IP address (your computer and/or Internet connection), has gotten on a Black List for spamming.

Try the CC or BCC first and let us know what happens.

more options

I've cleared cookies and now the emails are going to the junk folder which is better than not sending at all. It's not ideal as this will impact my business enormously. Now got a friend in IT looking at it. Thanks for the reply Bruce. Cheers Paul