This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why can't I see the drop down menu when i click it and have to use arrow keys to see options?

  • 2 replies
  • 3 have this problem
  • 98 views
  • Last reply by ciann176

ciann176
ciann176
more options

I used to be able to go to a website, click on the drop down arrow and see all the options, but now when I click on it nothing drops down and I have to use my arrow keys to see what is there. I tried this on other browsers and the drop down menu works, just not on firefox. I am running Firefox 50.0.2. How do I fix this?

Thanks!

I used to be able to go to a website, click on the drop down arrow and see all the options, but now when I click on it nothing drops down and I have to use my arrow keys to see what is there. I tried this on other browsers and the drop down menu works, just not on firefox. I am running Firefox 50.0.2. How do I fix this? Thanks!

Chosen solution

Hello ciann176, try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

thank you

Read this answer in context 👍 2

All Replies (2)

ideato
ideato
more options

Chosen Solution

Hello ciann176, try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

thank you

ciann176
ciann176 Question owner
more options

Thank you for the help!

When I removed the hardware acceleration, the drop down menu started working again1 :)