This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

Edu10Mozilla
Edu10Mozilla
more options

Crash report appears when opening the browser. I can't send report with mistakes and several crash report windows appear when I press the Send Report button. Browser never opens. Crash ID: bp-26828d91-7ff8-4930-b1f4-48c252161216

Crash report appears when opening the browser. I can't send report with mistakes and several crash report windows appear when I press the Send Report button. Browser never opens. Crash ID: bp-26828d91-7ff8-4930-b1f4-48c252161216

All Replies (1)

FredMcD
FredMcD
more options

Product Firefox Release Channel release Version 50.1.0 Build ID 20161208153507 OS Windows 10 OS Version 10.0.14393

Signature: chtbrkg.dll@0x1c3e1

chtbrkg.dll = Internet Download Manager integration = Adware

This is for Sumo's Related Bugs 1290403 NEW --- Crash in chtbrkg.dll@0x2e1f0

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.