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I keep getting an error with this id tqYL3KQlkkCU24Ra, what does it mean?

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by jonnyq87

jonnyq87
jonnyq87
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My friend keeps getting an error when opening Firefox. My friend is from Germany and I do not know the circumstances as to how the error came to be, but he is 14 years old and kinda computer illiterate so I would like to help him out. The error ID is written in the question.

Thanks!

My friend keeps getting an error when opening Firefox. My friend is from Germany and I do not know the circumstances as to how the error came to be, but he is 14 years old and kinda computer illiterate so I would like to help him out. The error ID is written in the question. Thanks!

All Replies (4)

Mukesh Pathak
Mukesh Pathak
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The Refresh Firefox feature can fix many issues by restoring Firefox to default: mzl.la/MnSTZB

jonnyq87
jonnyq87 Question owner
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Apparently it's an issue with Microsoft Windows Family Features.

This is a screenshot of his screen when he opens up Firefox.

Can you help, or should I talk to Microsoft? He has Windows 10.

Thanks again!

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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That seems like something to discuss with the parents.

See also: http://windows.microsoft.com/en-us/wi.../turn-off-microsoft-family-settings

jonnyq87
jonnyq87 Question owner
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There are no family members, we deleted all users of the Microsoft account except for him.

I'm looking into Microsoft solutions.

Thanks for everything so far. If you have any more suggestions please feel free to let me know!