Since this fall, Firefox will not connect to https://www.schwab.com/public/schwab/client_home and Thunderbird will not connect to mail.speakeasy.net.
I'm not seeing this behavior from other web sites, just Schwab and mail.speakeasy.net. I'm using ssl/tls port 995 with Thunderbird 45.6.0 and speakeasy ISP mail. I get Thunderbird status, "Connected to mail.speakeasy.net" but nothing beyond that. The next phase would be the server asking for my password but I don't get that far. When I change security to "none" then Thunderbird does prompt for password and download mail. I am able to connect to speakeasy web mail at the same address using Firefox.
On Firefox 50.1.0, I the schwab.com address is redirected to https://www.schwab.com/public/schwab/client_home and produces a blank page. MS IE 11 on the same machine, does successfully download the schwab.com page.
I've tried disable "DHE add ons" without any different results. OS is Windows 7 sp1. I have three of these Win 7 machines and I have had this problem on all three but I have fixed the problem by re-imaging the system disk! Naturally, I'm not too enthusiastic about that solution especially since over a period of days or weeks the problem has come back after being fixed by re-imaging. I'm using ESET ENOD32 virus protection and I have tried disabling it without any better results.
Chosen solution
Could I suggest starting a new question about the Thunderbird issue? There is a separate board for Thunderbird monitored by expert users. Here on the Firefox board, they probably won't notice this thread.
https://support.mozilla.org/questions/new/thunderbird/fix-problems
Scroll down past the article/thread suggestions to continue with the new question form.
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I don't know whether the same root cause is behind both of these problems, but let's see what we can learn.
What happens when you try to access:
https://www.schwab.com/public/schwab/client_home
Do you get a specific error dialog or error page? If you get a certificate error page, can you click the "Advanced" button and copy/paste all of the error details into a reply?
Do you ever get similar secure connection errors on other sites?
Not sure if I'm sending the correct info. I really get nothing when I using the schwab.com link. I'm attaching a screen print from tools, page info and the journal ie cntl shift J
Hmm, 404 Not Found is strange. What if you try starting at again at the home page:
If you haven't already:
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Clear Firefox's Cache
See: How to clear the Firefox cache
If you have a large hard drive, this might take a few minutes. If you do not see the number going down on the page, you can reload it using Ctrl+r to check progress.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site -- blank or not-- try either:
- right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
- (menu bar) Tools > Page Info > Security > "View Cookies"
- click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button
In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually.
Then try reloading the page. Does that help?
Deleting cache and cookies fixed Schwab.com! Thank you very much. Now that just leaves the question of Thunderbird not being able to use ssl/tls to download mail from mail.speakeasy.net. I can access email using the web browse to connect to, mail.speakeasy.net and from Thunderbird I can send mail using mail.speakeasy.net and STARTTLS and my password. But when I try to access mail.speakeasy.net to download it to Thunderbird using ssl/tls I just get a white page with "Connected to mail.speakeasy.net" and no login prompt.
Chosen Solution
Could I suggest starting a new question about the Thunderbird issue? There is a separate board for Thunderbird monitored by expert users. Here on the Firefox board, they probably won't notice this thread.
https://support.mozilla.org/questions/new/thunderbird/fix-problems
Scroll down past the article/thread suggestions to continue with the new question form.
moved to the Thunderbird queue