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Forcepoint certificate import fails

  • 5 replies
  • 1 has this problem
  • 7 views
  • Last reply by Oxylatium

moldyspore
moldyspore
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We use Forcepoint web filtering at work. It uses a CA certificate that needs to be imported into the browsers everyone uses in order for the filtering to work properly. Prior to version 50, this was not a problem.

After upgrading to ver. 50+ of firefox, though, the certificate no longer imports. We have been in contact with Forcepoint customer service for several weeks now and they seem to think this is a problem with the Firefox certificate store.

What changed from version 49 to 50 that would cause this problem? If we roll back to version <50, it imports again.

We use Forcepoint web filtering at work. It uses a CA certificate that needs to be imported into the browsers everyone uses in order for the filtering to work properly. Prior to version 50, this was not a problem. After upgrading to ver. 50+ of firefox, though, the certificate no longer imports. We have been in contact with Forcepoint customer service for several weeks now and they seem to think this is a problem with the Firefox certificate store. What changed from version 49 to 50 that would cause this problem? If we roll back to version <50, it imports again.

All Replies (5)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Is any error message displayed during the import process, or is it simply not saved?

Do you see any messages in the Browser Console? You can open that using either:

  • Ctrl+Shift+j
  • Developer menu

Fingers crossed you'll find more clues.

moldyspore said

What changed from version 49 to 50 that would cause this problem? If we roll back to version <50, it imports again.

There are thousands of changes in each major release, so if something is not a "headline" change, it can take some serious digging in Bugzilla to uncover them (I'm sure the people involved in release management have a shortcut). Also, for searching purposes, it may not be specific to importing. There may be some more general issue (like SHA-1 deprecation in recent versions) affecting the particular certificate.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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I see that Forcepoint web filtering in a continuation of Websense.

moldyspore
moldyspore Question owner
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jscher2000 said

Is any error message displayed during the import process, or is it simply not saved? Do you see any messages in the Browser Console? You can open that using either:
  • Ctrl+Shift+j
  • Developer menu
Fingers crossed you'll find more clues.

When trying to import the certificate, this error shows in the browser console:

'09:00:00.598 NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIX509CertDB.importCertsFromFile] 1 certManager.js:492 addCACerts chrome://pippki/content/certManager.js:492:5 oncommand chrome://pippki/content/certManager.xul:1:1 gAdvancedPane.showCertificates chrome://browser/content/preferences/in-content/advanced.js:754:5 bound self-hosted

moldyspore
moldyspore Question owner
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Just another quick note, the same certificate that fails to import into Firefox imports properly into the Windows Cert Store (IE and Chrome) without error. Firefox is the only issue we have right now.

Let me know if I can provide any further information!

Oxylatium
Oxylatium
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Is it possible to attach/provide the certificate to reproduce the issue ourself?