This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Email preview not updating

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by christ1

more options

The bottom message preview box gets stuck showing an email message and clicking other emails on the inbox will not change or update the preview box. Shutting Thunderbird down and restarting gives it a quick temporary fix as it will eventually be stuck on the last read email and not preview the other emails selected. I have uninstalled and re installed and its only a temporary fix. Help

Windows 7 Pro

The bottom message preview box gets stuck showing an email message and clicking other emails on the inbox will not change or update the preview box. Shutting Thunderbird down and restarting gives it a quick temporary fix as it will eventually be stuck on the last read email and not preview the other emails selected. I have uninstalled and re installed and its only a temporary fix. Help Windows 7 Pro

All Replies (1)

more options

Try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note, the message pane isn't a preview. Using the message pane you actually open the message.