This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

fix windows going black

  • 1 reply
  • 3 have this problem
  • 6 views
  • Last reply by FredMcD

ssoto711
ssoto711
more options

While using Firefox - if I leave my screen idle for just a few minutes - when I return, all of my tabs are completely black. There is no fixing or recovering. Even opening a new tab in the window, the initial screen is normal but once I type in an address it turns black as well. The only fix is closing the entire window and starting over. Please help, as Firefox is my go-to browser for work and I work in many tabs simultaneously.

While using Firefox - if I leave my screen idle for just a few minutes - when I return, all of my tabs are completely black. There is no fixing or recovering. Even opening a new tab in the window, the initial screen is normal but once I type in an address it turns black as well. The only fix is closing the entire window and starting over. Please help, as Firefox is my go-to browser for work and I work in many tabs simultaneously.

All Replies (1)

FredMcD
FredMcD
more options

Restart {web link} "Restart" menu and button, with configurable shortcut key.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration