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i keep getting the blue and yellow shield. on the firefox icon and it won't load and i can't get rid of it. tried reinstalling won't work

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  • Last reply by ocruz

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i tried getting rid of this shield it attaches to firefox icon and won't let me do anything. I tried uninstalling and installing and it still won't work. please help. this is the shield that is attached to the firefox icon. Thank you

i tried getting rid of this shield it attaches to firefox icon and won't let me do anything. I tried uninstalling and installing and it still won't work. please help. this is the shield that is attached to the firefox icon. Thank you
Attached screenshots

Chosen solution

i fixed it. I created a new profile and it seems to be working now. Thank You for your help.

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Could you check whether Firefox is set to "Run as Administrator" on the shortcut's Compatibility tab?

To check for that, either:

  • Desktop shortcut: right-click the icon, choose Properties
  • Pinned taskbar icon: right-click the icon, right-click Mozilla Firefox, choose Properties

Windows 7 normally will select the Shortcut tab. Click the Compatibility tab. For best results, make sure no checkboxes are checked here. (Example screenshot attached.)

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Somehow the shield went away after i installed firefox again. The problem I'm having now is it won't open. I can't get into firefox to reset or refresh it. when i click the icon it doesn't do anything.

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Hopefully you also took the extra step of clearing the Compatibility tab if anything was set.

Could you check whether Firefox is stalled in the Windows Task Manager. Press Ctrl+Shift+Esc, then activate the Processes tab. It might help to sort by the Image Name column. If you find firefox.exe there, right-click it and choose End Process to terminate it, then try the shortcut again. Any improvement?

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Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.

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Yes I did go into compatibility tab and everything is unchecked. I went into the task management and did end process for firefox. It was working fine until about a month ago and didn't mess with the settings. don't know what happened.

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Usually if Firefox doesn't start up properly it displays a crash dialog, so it's odd that yours is so... quiet.

You don't even get a tile/button on the Windows Taskbar? if you do get a tile/button on the Taskbar, and you hover over it, does it show a thumbnail of the window that should be open? In that case, please try the steps for an off-screen window: https://support.mozilla.org/questions/1149793

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Chosen Solution

i fixed it. I created a new profile and it seems to be working now. Thank You for your help.