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Get rid of 'Welcome to Thunderbird' when searching and trying to open an older email message

Richiholland
Richiholland
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Ok, this is getting beyond frustrating. When I do a search for say, a name of an older client or any other such search. Let's say I had a shipping address for 'John Doe' in the past week and I do a search for 'John Doe' it will show me all the emails with john doe in the search results.

When I click on one of the emails from the search results, it gives me a page with the 'Welcome to Thunderbird' advert on it. I can't see the actual email message.

This doesn't happen to all emails it seems. But it happens way too often. I can't see the original email, just the 'Welcome to Thunderbird' page when I try to read it.

Is there anyway to get rid of this so I can see the original email message again?

Ok, this is getting beyond frustrating. When I do a search for say, a name of an older client or any other such search. Let's say I had a shipping address for 'John Doe' in the past week and I do a search for 'John Doe' it will show me all the emails with john doe in the search results. When I click on one of the emails from the search results, it gives me a page with the 'Welcome to Thunderbird' advert on it. I can't see the actual email message. This doesn't happen to all emails it seems. But it happens way too often. I can't see the original email, just the 'Welcome to Thunderbird' page when I try to read it. Is there anyway to get rid of this so I can see the original email message again?

Chosen solution

1. It doesn't make a difference if I have one thunderbird window open or several - same result

2. I deleted the global-messages-db.sqlite file and restarted Thunderbird. Didn't work on the first restart, but I restarted Thunderbird a couple of times and on the third try, it seems to be finding whatever I put in the search field.

Thank you so much for your help!

-Rich

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All Replies (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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1. Make certain you have only one Thunderbird window open

2. If you are using the search field, the one accessed with ctrl+K, then perhaps the global index file is hosed. Go to help | troubleshooting | Profile Folder | open folder - in that folder find global-messages-db.sqlite Shut down Thunderbird. Delete that file (it doesn't hold you mail, it's only an index). Restart Thunderbird.

If you still have a problem, visit tools | error console for relevant error messages

Please post your findings

Richiholland
Richiholland Question owner
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Chosen Solution

1. It doesn't make a difference if I have one thunderbird window open or several - same result

2. I deleted the global-messages-db.sqlite file and restarted Thunderbird. Didn't work on the first restart, but I restarted Thunderbird a couple of times and on the third try, it seems to be finding whatever I put in the search field.

Thank you so much for your help!

-Rich