Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by Scribe

more options

Crash ID: bp-56a1bdfd-f8ac-47b1-b2ad-0f7d42170130

Firefox keeps crashing even in safe mode. Does not even open the browser. Tried to uninstall and install again. Same problem.

Crash ID: bp-56a1bdfd-f8ac-47b1-b2ad-0f7d42170130 Firefox keeps crashing even in safe mode. Does not even open the browser. Tried to uninstall and install again. Same problem.

All Replies (1)

more options

Hi, this seems to be caused by Websense/Forcepoint software, so if you have it on your system or within your organization, perhaps you could if possible, try updating or disabling it. Also see Old versions of Websense cause startup crashes in Firefox.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!