Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot send email. SOLVED: My VPN (PIA) was blocking them.

  • 6 replies
  • 1 has this problem
  • 1 view
  • Last reply by jes49

jes49
jes49
more options

I have used Thunderbird for about a year, but I can no longer send emails. Whenever I try, I get a "login to server failed" error message. I have not changed any outgoing settings. I can login to my email provider with my email address and password with no problem. I have tried the suggestions found in the forum help: Verify smtp settings, delete smtp password, run in safe mode, turned off my security software (Norton Security). Any help would be appreciated.

I have used Thunderbird for about a year, but I can no longer send emails. Whenever I try, I get a "login to server failed" error message. I have not changed any outgoing settings. I can login to my email provider with my email address and password with no problem. I have tried the suggestions found in the forum help: Verify smtp settings, delete smtp password, run in safe mode, turned off my security software (Norton Security). Any help would be appreciated.

Modified by Wayne Mery

Chosen solution

I just found out what was preventing me from sending emails. My VPN (PIA) was blocking them. I sent a message to PIA describing the issue. So I can either turn off my VPN before sending emails or PIA will correct it. Thanks for your help.

Read this answer in context 👍 0

All Replies (6)

christ1
christ1
  • Top 25 Contributor
more options

What happens when you attempt to send a message?

Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the Copy text to clipboard button and paste the information into your reply.

jes49
jes49 Question owner
more options

Application Basics 

   Name: Thunderbird
   Version: 45.7.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.7.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20170124052806
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (pop3) pop-server.twcny.rr.com:110, plain, passwordCleartext
     OUTGOING: , smtp-server.twcny.rr.com:587, plain, passwordCleartext, true

 Crash Reports

 Extensions
   CompactHeader, 2.1.0, true, {58D4392A-842E-11DE-B51A-C7B855D89593}
   Lightning, 4.7.7, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 45.7.0
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.crash-guard.glcontext.appVersion: 45.7.0
     gfx.crash-guard.glcontext.deviceID: 0x1912
     gfx.crash-guard.glcontext.driverVersion: 20.19.15.4474
     gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
     gfx.crash-guard.status.glcontext: 2
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: ffeeecb9-2a5e-430b-9c51-2721382649c
     mailnews.database.global.indexer.enabled: false
     network.cookie.cookieBehavior: 2
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1485792463
     places.history.enabled: false
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     print.printer_EPSON82C941_(XP-410_Series).print_bgcolor: false
     print.printer_EPSON82C941_(XP-410_Series).print_bgimages: false
     print.printer_EPSON82C941_(XP-410_Series).print_colorspace:
     print.printer_EPSON82C941_(XP-410_Series).print_command:
     print.printer_EPSON82C941_(XP-410_Series).print_downloadfonts: false
     print.printer_EPSON82C941_(XP-410_Series).print_duplex: -437918235
     print.printer_EPSON82C941_(XP-410_Series).print_edge_bottom: 0
     print.printer_EPSON82C941_(XP-410_Series).print_edge_left: 0
     print.printer_EPSON82C941_(XP-410_Series).print_edge_right: 0
     print.printer_EPSON82C941_(XP-410_Series).print_edge_top: 0
     print.printer_EPSON82C941_(XP-410_Series).print_evenpages: true
     print.printer_EPSON82C941_(XP-410_Series).print_footercenter:
     print.printer_EPSON82C941_(XP-410_Series).print_footerleft: &PT
     print.printer_EPSON82C941_(XP-410_Series).print_footerright: &D
     print.printer_EPSON82C941_(XP-410_Series).print_headercenter:
     print.printer_EPSON82C941_(XP-410_Series).print_headerleft: &T
     print.printer_EPSON82C941_(XP-410_Series).print_headerright: &U
     print.printer_EPSON82C941_(XP-410_Series).print_in_color: true
     print.printer_EPSON82C941_(XP-410_Series).print_margin_bottom: 0.5
     print.printer_EPSON82C941_(XP-410_Series).print_margin_left: 0.5
     print.printer_EPSON82C941_(XP-410_Series).print_margin_right: 0.5
     print.printer_EPSON82C941_(XP-410_Series).print_margin_top: 0.5
     print.printer_EPSON82C941_(XP-410_Series).print_oddpages: true
     print.printer_EPSON82C941_(XP-410_Series).print_orientation: 0
     print.printer_EPSON82C941_(XP-410_Series).print_page_delay: 50
     print.printer_EPSON82C941_(XP-410_Series).print_paper_data: 1
     print.printer_EPSON82C941_(XP-410_Series).print_paper_height: 11.00
     print.printer_EPSON82C941_(XP-410_Series).print_paper_name:
     print.printer_EPSON82C941_(XP-410_Series).print_paper_size_type: 0
     print.printer_EPSON82C941_(XP-410_Series).print_paper_size_unit: 0
     print.printer_EPSON82C941_(XP-410_Series).print_paper_width: 8.50
     print.printer_EPSON82C941_(XP-410_Series).print_plex_name:
     print.printer_EPSON82C941_(XP-410_Series).print_resolution: -437918235
     print.printer_EPSON82C941_(XP-410_Series).print_resolution_name:
     print.printer_EPSON82C941_(XP-410_Series).print_reversed: false
     print.printer_EPSON82C941_(XP-410_Series).print_scaling: 1.00
     print.printer_EPSON82C941_(XP-410_Series).print_shrink_to_fit: true
     print.printer_EPSON82C941_(XP-410_Series).print_to_file: false
     print.printer_EPSON82C941_(XP-410_Series).print_unwriteable_margin_bottom: 0
     print.printer_EPSON82C941_(XP-410_Series).print_unwriteable_margin_left: 0
     print.printer_EPSON82C941_(XP-410_Series).print_unwriteable_margin_right: 0
     print.printer_EPSON82C941_(XP-410_Series).print_unwriteable_margin_top: 0

 Graphics

     Adapter Description: Intel(R) HD Graphics 530
     Vendor ID: 0x8086
     Device ID: 0x1912
     Adapter RAM: Unknown
     Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
     Driver Version: 20.19.15.4474
     Driver Date: 6-13-2016
     Direct2D Enabled: false
     DirectWrite Enabled: false (10.0.14393.351)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 530 Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.12
     4.12

     NSS
     3.21.3 Basic ECC
     3.21.3 Basic ECC

     NSS Util
     3.21.3
     3.21.3

     NSS SSL
     3.21.3 Basic ECC
     3.21.3 Basic ECC

     NSS S/MIME
     3.21.3 Basic ECC
     3.21.3 Basic ECC
christ1
christ1
  • Top 25 Contributor
more options

Again: What happens when you attempt to send a message?

user01229325
user01229325
more options

SMTP port 587 usually requires some type of connection security. You have it set to None Try STARTTLS.

jes49
jes49 Question owner
more options

When I try to send an email, I get the message "Login to server smtp-server.twcny.rr.com failed" followed by the "Retry", "Enter new password", and "Cancel" buttons. "Retry" does not work. "Enter new password" with the correct password does not work. "Cancel" works.

jes49
jes49 Question owner
more options

Chosen Solution

I just found out what was preventing me from sending emails. My VPN (PIA) was blocking them. I sent a message to PIA describing the issue. So I can either turn off my VPN before sending emails or PIA will correct it. Thanks for your help.