This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Opening link flashes then off

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by metaguy

metaguy
metaguy
more options

Link window does not stay on screen. Click on link (ex: to listen to radio stream) a small player window appears then flashes off. So, how to get the small window to stay on screen?

Link window does not stay on screen. Click on link (ex: to listen to radio stream) a small player window appears then flashes off. So, how to get the small window to stay on screen?

All Replies (2)

FredMcD
FredMcD
more options

Is this just with the player? All websites, some, a few?

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Start Firefox in Safe Mode by holding down the <Shift> (Mac=Options) key, and then starting Firefox. https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

metaguy
metaguy Question owner
more options

Your help was fine. The following is my followup story only, and is not your fault... I downloaded graphic driver update as suggested (which was already latest), and Dell also updated other drivers. This put me out of business; except for Safe Mode. After 3 days & many hours with tech support, the system is still not right. I'm taking it in stride.