This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

everytime my pc is idling it appears on my pc, on my taskbar and desktop but i havent installed it so it doesn 't show on uninstall program? how do i stop this

more options

I have only used Firefox once and uninstalled it, because of glitches and to many bugs but now after almost 5 months of not using it, Firefox appears on my desktop and on my task bar, without me reinstalling it, i have deleted it countless time from program file, even on the key register yet it keeps popping up? and its getting on my nerves.

I have only used Firefox once and uninstalled it, because of glitches and to many bugs but now after almost 5 months of not using it, Firefox appears on my desktop and on my task bar, without me reinstalling it, i have deleted it countless time from program file, even on the key register yet it keeps popping up? and its getting on my nerves.

All Replies (1)

more options

If you do not plan to reinstall Firefox or recover any of your Firefox browser data (bookmarks, passwords, etc.), could you check whether you have any of these folders and remove them:

Program Files: C:\Program Files\Mozilla Firefox C:\Program Files\Mozilla Maintenance Service

Note: If you cannot remove the maintenance service folder, it may be running in the background. To shut off services, you can use a program named services.msc to stop it. Please see attached screenshot.

For this next set of folders, you may need to set Windows to show hidden files and folders. See: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

Data Files C:\Users\username\AppData\Roaming\Mozilla\Firefox C:\Users\username\AppData\Local\Mozilla\Firefox


As a separate matter, if you get a search toolbar across the top of your desktop with a Firefox logo on the left and a couple website buttons on the right, check your Windows Control Panel, Uninstall a Program, for a third party product called Web Bar. Not affiliated with Mozilla.