Thunderbird is not working with charter.net
Thunderbird was sending and receiving emails with Charter.net but not stopping working with error 'timed out'. I have checked and rechecked the entered info and also called Charter and they have been verified as correct. Thanks!......Candy
Chosen solution
All I did was change connection security to none and it worked! Thank you so much for your help!..........Candy
Read this answer in context 👍 0All Replies (12)
Well, I again rechecked everything, read forums for two hours, deleted my password and now it will not ask for a password. Would appreciate more help. Thanks!.........Candy
Since Spectrum has taken over Charter you may need to make some changes. Are you using your entire email address for a username? Read Spectrum setting here. http://www.spectrum.net/support/internet/email-settings/
I have read and reread the link that you send and checked my entries in Thunderbird so many times that my head is hurting! Right now I having the problem of not getting a sign in box after deleting my password. I've read about going to about.config to change something but can't figure that out. More help please. Thanks.......Candy
In order for us to better investigate this issue you need to add a little more non-personal information.
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Please also add the result of these troubleshooting steps to your post
- Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
- Do you use anti-virus and firewall software? What is the version?
Please post back with this information and any other questions you might have.
Thunderbird is not working in Safe Mode. Use AVG Anit-virus Free 16.151.8013 My other account, ludemans@centurytel. net worked fine. When I set up new account candylud@charter.net it worked for a a day. The error on my sending email says: Timed out. Thanks!..........Candy
Application Basics
Name: Thunderbird Version: 52.1.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.1.0 Profile Folder: Open Folder
(Local drive) Application Build ID: 20170428151619 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2:
INCOMING: account2, , (pop3) mobile.charter.net:993, SSL, passwordCleartext
OUTGOING: , charter.net:25, plain, passwordCleartext, true
account3:
INCOMING: account3, , (imap) imap.charter.net:143, SSL, passwordCleartext
OUTGOING: , charter.net:25, plain, passwordCleartext, true
Crash Reports
Extensions
ImportExportTools, 3.2.4.1, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
Lightning, 5.4.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
accessibility.lastLoadDate: 1494805811
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
dom.mozApps.used: true
extensions.lastAppVersion: 52.1.0
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Corbel
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 7430e012-11eb-4075-b52e-cd84f51f90d
media.gmp.storage.version.observed: 1
media.webrtc.debug.aec_log_dir: C:\Users\Candy\AppData\Local\Temp
media.webrtc.debug.log_file: C:\Users\Candy\AppData\Local\Temp\WebRTC.log
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1494173904
places.history.expiration.transient_current_max_pages: 122334
plugin.importedState: true
security.sandbox.content.tempDirSuffix: {2fd1d238-755e-4eac-869b-da7093037da5}
Graphics
GPU #1
Description: Intel(R) HD Graphics 530
Vendor ID: 0x8086
Device ID: 0x1912
RAM: Unknown
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Driver Version: 21.20.16.4542
Driver Date: 10-24-2016
Features
Direct2D: false
DirectWrite: true (10.0.14393.1198)
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 530 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia
AzureCanvasAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.13.1
4.13.1
NSS
3.28.4
3.28.4
NSS Util
3.28.4
3.28.4
NSS SSL
3.28.4
3.28.4
NSS S/MIME
3.28.4
3.28.4
I have had ongoing help for my question but no one has gotten back to me for four or so days now. So am resending my info as after checking and rechecking I still can not send or receive in from charter.net. Thanks!.........Candy
Thunderbird is not working in Safe Mode. Use AVG Anit-virus Free 16.151.8013 My other account, ludemans@centurytel. net worked fine. When I set up new account candylud@charter.net it worked for a a day. The error on my sending email says: Timed out. Thanks!..........Candy
Application Basics
Name: Thunderbird Version: 52.1.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.1.0 Profile Folder: Open Folder
(Local drive) Application Build ID: 20170428151619 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2:
INCOMING: account2, , (pop3) mobile.charter.net:993, SSL, passwordCleartext
OUTGOING: , charter.net:25, plain, passwordCleartext, true
account3:
INCOMING: account3, , (imap) imap.charter.net:143, SSL, passwordCleartext
OUTGOING: , charter.net:25, plain, passwordCleartext, true
Crash Reports
Extensions
ImportExportTools, 3.2.4.1, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
Lightning, 5.4.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
accessibility.lastLoadDate: 1494805811
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
dom.mozApps.used: true
extensions.lastAppVersion: 52.1.0
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Corbel
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 7430e012-11eb-4075-b52e-cd84f51f90d
media.gmp.storage.version.observed: 1
media.webrtc.debug.aec_log_dir: C:\Users\Candy\AppData\Local\Temp
media.webrtc.debug.log_file: C:\Users\Candy\AppData\Local\Temp\WebRTC.log
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1494173904
places.history.expiration.transient_current_max_pages: 122334
plugin.importedState: true
security.sandbox.content.tempDirSuffix: {2fd1d238-755e-4eac-869b-da7093037da5}
Graphics
GPU #1
Description: Intel(R) HD Graphics 530
Vendor ID: 0x8086
Device ID: 0x1912
RAM: Unknown
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Driver Version: 21.20.16.4542
Driver Date: 10-24-2016
Features
Direct2D: false
DirectWrite: true (10.0.14393.1198)
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 530 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia
AzureCanvasAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.13.1
4.13.1
NSS
3.28.4
3.28.4
NSS Util
3.28.4
3.28.4
NSS SSL
3.28.4
3.28.4
NSS S/MIME
3.28.4
3.28.4
The correct settings for Charter are not easy to extract from their website, but another user had this problem and finally arrived at these working settings:
incoming IMAP server: imap.charter.net or mobile.charter.net port: 143 or 993 Connection security: none or SSL/TLS Authentication: Password transmitted insecurely or normal password User name: your email address
outgoing SMTP server: smtp.charter.net or mobile.charter.net port: 25 or 587 Connection security: none or SSL/TLS Authentication: Password transmitted insecurely or normal password User name: your email address
http://www.spectrum.net/support/internet/email-settings/#/mobile-email-settings
I suggest you remove the current Charter POP account and add it to TB as an IMAP account.
Don't understand your instructions as my charter account is set as an IMAP and one for mobile. Something I'm missing? Thanks.......Candy
Your account 2 is set up as a POP account but with IMAP settings, and account 3 is IMAP but the connection security is SSL/TLS when it should be None. Both accounts are set to send on charter.net when it should be smtp.charter.net or mobile.charter.net.
When you add an account to TB, choose manual config. to enter the required settings.
Chosen Solution
All I did was change connection security to none and it worked! Thank you so much for your help!..........Candy
Now, every time you access the server, you're transmitting your password in the clear. Congratulations.