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Constant crashes/Cannot open hyperlinks @ mozilla::mailnews::MsgDBReporter::GetPath

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  • Last reply by Wayne Mery

The-II
The-II
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Since updating to TB 52.1.0, it consistently either crashes or hangs up (which requires me to restart TB). The other problem is many hyperlinks won't open within TB. I have to copy the link and manually open in my browser. Operating system is Win10 (64bit). No problems with prior TB versions.

Since updating to TB 52.1.0, it consistently either crashes or hangs up (which requires me to restart TB). The other problem is many hyperlinks won't open within TB. I have to copy the link and manually open in my browser. Operating system is Win10 (64bit). No problems with prior TB versions.

Modified by Wayne Mery

All Replies (11)

Wayne Mery
Wayne Mery
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Try 52.1.1 out in a few days.

The-II
The-II Question owner
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Thanks Wayne. I'll let you know.

Wayne Mery
Wayne Mery
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good results?

Wayne Mery
Wayne Mery
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also, what are/were your crash IDs? See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

The-II
The-II Question owner
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Here are my crash reports from 2017. Updated TB yesterday. Only had one crash so far.

Report ID Date Submitted bp-a56edee6-1ffb-42ab-a889-b835e0170516 5/16/17 7:09 PM bp-c9c25b17-df7d-4b0e-999d-5ac530170516 5/15/17 8:19 PM bp-29bfea58-d7fe-4334-b110-435b00170512 5/11/17 9:26 PM bp-445ca983-261b-498f-bf7b-a802d0170511 5/10/17 11:31 PM bp-8462bb1d-fb5e-47a2-b228-ca54d0170510 5/10/17 9:00 AM bp-2ca2caf1-0f38-4600-a1be-a59850170509 5/8/17 8:15 PM bp-9e1a1142-75d7-4341-8691-57b860170507 5/7/17 6:46 PM bp-75f801b0-2451-434e-8c39-e88080170504 5/3/17 8:21 PM bp-05109a00-7762-4298-bbfa-9a4360170503 5/3/17 6:27 PM bp-6047bf00-2f94-439b-8f86-997150170502 5/2/17 7:43 PM bp-92d57923-6a79-4231-8458-ba2860170429 4/29/17 7:21 PM bp-9d212d40-111a-4b6b-8639-d92610170428 4/28/17 6:10 PM bp-f411b563-f734-4050-8f59-42d940170428 4/28/17 12:01 AM bp-5be28fd8-3b3f-4650-a44a-5d7ba0170424 4/24/17 6:51 PM bp-756df9ab-ec67-4000-95ee-1e6570170423 4/23/17 6:41 PM bp-259f02cd-7830-4554-98d1-0958d0170421 4/21/17 10:33 AM bp-085d843b-4a50-409b-b3ce-0fa700170420 4/19/17 8:24 PM bp-850553f7-fcf8-466b-8af6-fee980170418 4/18/17 6:39 PM bp-55437962-243c-4ec9-b0a1-d97f62170416 4/16/17 4:57 PM

Wayne Mery
Wayne Mery
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Based on your list, some of your crashes should go away. I think we need to wait longer for more results to get a better sense of what remains.

Can you report more results please on Friday or Monnday?

The-II
The-II Question owner
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Thanks Wayne, I'll report out Monday.

The-II
The-II Question owner
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Although my crashes aren't as frequent, I'm still having them. Since my last post, here are my crash reports:

Crash Reports Report ID Submitted bp-3a72ac8e-c0cd-4f82-bd22-bc6d70170522 5/22/2017 bp-4f81be9e-54f1-4aec-8304-953680170521 5/21/2017 bp-cff9cef3-444b-4839-a631-2d1bc0170521 5/20/2017 bp-ca143aae-e664-4003-a6d0-2cf920170520 5/20/2017 bp-a56edee6-1ffb-42ab-a889-b835e0170516 5/16/2017

Wayne Mery
Wayne Mery
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majority of crashes are @ mozilla::mailnews::MsgDBReporter::GetPath which is https://bugzilla.mozilla.org/show_bug.cgi?id=1353704

Many users have stopped crashing in version 52.1.1 but not you obviously, and we don't have much traction on what's remains.

The-II
The-II Question owner
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Disappointing to say the least. Didn't have these issues prior to updating to v 52.1.0. Is it possible to revert back to an earlier versions? If so, how?

Wayne Mery
Wayne Mery
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You are not crashing when clicking links, correct? What is typically going on when you crash?

And, can you monitor thunderbird.exe memory usage at 2-3hr intervals and report what you are using?