This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

was refreshing firefox,comp crashed.now get error message.Profile not found.downloading new not help.can't sign in. originalcywolf@hotmail.com

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by TyDraniu

Wolf_Lord
Wolf_Lord
more options

I was refreshing firefox and my comp crashed. When I got it back up firefox will not load... I get an error... Profile Missing... Your Firefox profile cannot be loaded. It may be missing or inaccessible. I tried uninstall and re-installed it but still get the same message... I tried restoring from my back up... No good... I tried system restore but there are no restore points present beyond updates. I tried signing in but it does not recognize my e mail or password. Help

I was refreshing firefox and my comp crashed. When I got it back up firefox will not load... I get an error... Profile Missing... Your Firefox profile cannot be loaded. It may be missing or inaccessible. I tried uninstall and re-installed it but still get the same message... I tried restoring from my back up... No good... I tried system restore but there are no restore points present beyond updates. I tried signing in but it does not recognize my e mail or password. Help

All Replies (1)

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

Find the file %APPDATA%\Mozilla\Firefox\profiles.ini and check, if it contains the proper path to your profile.