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Thundbird keeps crashing on startup

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  • 2 have this problem
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  • Last reply by Wayne Mery

Moriarty46
Moriarty46
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I recently received the latest version of Thunderbird on my Win 10 PC. The following day TB crashed every time I tried opened it with the crash report saying 'could not load timezone service'. I then uninstalled TB and moved Profiles folder elsewhere in case it contained a problem. Downloaded and installed 52.1.1 but this still crashes with the same error message. I also run Norton Internet Security, though this has worked fine with TB for many years.

Any help gratefully received as I have several mailing lists that would be difficult to reconstruct.

I recently received the latest version of Thunderbird on my Win 10 PC. The following day TB crashed every time I tried opened it with the crash report saying 'could not load timezone service'. I then uninstalled TB and moved Profiles folder elsewhere in case it contained a problem. Downloaded and installed 52.1.1 but this still crashes with the same error message. I also run Norton Internet Security, though this has worked fine with TB for many years. Any help gratefully received as I have several mailing lists that would be difficult to reconstruct.

Modified by Wayne Mery

All Replies (1)

Wayne Mery
Wayne Mery
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Sounds like https://bugzilla.mozilla.org/show_bug.cgi?id=700827

Are you submitting your crash reports with you email address? And what are your crash IDs? see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

Modified by Wayne Mery