This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird locked up nonresponsive

  • 1 reply
  • 4 have this problem
  • 1 view
  • Last reply by Wayne Mery

JoMar23
JoMar23
more options

Thunderbird autoloaded a new update today. Later, after I sorted the received email by "from" category, NOTHING WORKS! It does not show any emails when I click on them, it does not allow me to go back to sort by time received (it used to do that instantly!), I can't switch to "sent" emails, I can't pull up Thunderbird menu. I tried a cold restart of my computer (Dell Inspiron 3147 with Win8.1) and noting works! All it does is show "Welcome to THUNDERBIRD, donate ... etc" message.

Thunderbird autoloaded a new update today. Later, after I sorted the received email by "from" category, NOTHING WORKS! It does not show any emails when I click on them, it does not allow me to go back to sort by time received (it used to do that instantly!), I can't switch to "sent" emails, I can't pull up Thunderbird menu. I tried a cold restart of my computer (Dell Inspiron 3147 with Win8.1) and noting works! All it does is show "Welcome to THUNDERBIRD, donate ... etc" message.

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Did you get your problem sorted out?