This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I own a website that has an SSL which firefox flags as not secure. Chrome and Edge work perfectly and this is causing me to lose business.

more options

I own a domain hosted by BlueHost. I've set up my SSL which works fine with Chrome and Edge. For some reason Firefox (even a new install) flags my site as not secure and is driving customers away. I've worked with the Bluehost technical support and everything seems fine on their end. What do I need to do to get this issue resolved?

I own a domain hosted by BlueHost. I've set up my SSL which works fine with Chrome and Edge. For some reason Firefox (even a new install) flags my site as not secure and is driving customers away. I've worked with the Bluehost technical support and everything seems fine on their end. What do I need to do to get this issue resolved?
Attached screenshots

All Replies (2)

more options

hi, your site is not providing the proper intermediate certificates that links your certificate to a certificate authority that is trusted in the browser, which you can see if you run your site through https://www.ssllabs.com/ssltest/ ("chain issues: incomplete"). you should contact the support of where you bought that ssl certificate from for proper installation instructions or your hoster to get that resolved.

more options

Hopefully BlueHost lets you take care of this through your control panel, but if needed, Comodo has a page here with detailed instructions for Nginx sites:

https://support.comodo.com/index.php?/Knowledgebase/Article/View/1091/0/certificate-installation--nginx