Thunderbird 52.1.1 on Win 7 Pro SP1 crashing hourly after update @ CompareCacheMatchEntry
Immediately after update to 52.1.1 on Win 7 Pro SP1 Thunderbird crashes repeatedly. No issues on receiving or sending mail.
My extensions and plug ins are screen shot and attached. The only pattern I see is that message preview fails and the screen garbles before the crash. Select an email, preview is OK. Select another email preview is OK. Return to original email, preview area blacks or is garbled and generally, but not always, crash reporter appears. Restart of Thunderbird and all is well for a while then repeats.
Modified by Wayne Mery
Chosen solution
Bad News...Good News I had to reload Windows 7 to fix a failure to boot problem. That required a reload of all of my apps . After I did a clean install of Thunderbird and copied my old profile directory intact from a backup, the problem is gone.
If this is a windows problem or a problem with the Thunderbird update...unknown. But the profile appears OK as those files are same as before. I noticed during the clean install of Thunderbird that a pop up indicated that Lightening is now included with Thunderbird. Previously I had added it as an add-on in an earlier release. That's the only clue I can pass on as to what may have happened on the previous upgrade,
Read this answer in context 👍 0All Replies (5)
Try Temporarily disabling Lightning, or try with a clean profile
To use a clean profile back up C:\Users\<username>\Program\ Files\Thunderbird\AppData\ and move to another location and reload Thunderbird.
Corey 'linuxmodder' Sheldon said
Try Temporarily disabling Lightning, or try with a clean profile To use a clean profile back up C:\Users\<username>\Program\ Files\Thunderbird\AppData\ and move to another location and reload Thunderbird.
linuxmodder, FYI Lightning isn't commonly known to cause crashes. And creating a profile is a lot of work for a user, when posting a crash ID can definitely point us to the cause.
dflanagand,
Please post your crash IDs here. See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports
Thanks for the tips. I'm hoping that one of the crash reports can point at the issue and save me from the pain of a new profile.
The install to the latest version happened on 5/19 and the crashes began immediately thereafter. The lastCrash file has : 1497274029.
I have been reporting the crashes after each event from the Crash Reporter popup.
Here's what I find in ...AppData\Roaming\Thunderbird\Crash Reports\submitted
[Fri May 19 17:14:40 2017] Crash report submitted successfully Crash ID: bp-5b7df9ef-95c9-4ed9-ad3f-f80c10170519
[Fri May 19 17:38:19 2017] Crash report submitted successfully Crash ID: bp-f65492e4-3b32-43cd-a2fd-273f30170519
[Sat May 20 14:51:29 2017] Crash report submitted successfully Crash ID: bp-8aa0b260-754e-44da-9f18-827150170520
[Mon May 22 11:33:12 2017] Crash report submitted successfully Crash ID: bp-1c449ce5-40a2-414a-bbad-ce5250170522
[Tue May 23 09:27:04 2017] Crash report submitted successfully Crash ID: bp-c82bdf84-be80-4488-8b10-616170170523
[Thu May 25 11:34:55 2017] Crash report submitted successfully Crash ID: bp-6822e5b4-d1d1-4c63-9ab8-5fe050170525
[Mon May 29 18:35:54 2017] Crash report submitted successfully Crash ID: bp-e425e3fd-b673-4577-9d7b-c136c0170530
[Mon May 29 18:36:04 2017] Crash report submitted successfully Crash ID: bp-7c65a7be-8681-4d36-a56b-35e250170530
[Tue May 30 09:44:47 2017] Crash report submitted successfully Crash ID: bp-6c9e1151-579d-4c17-8820-b45c40170530
[Thu Jun 1 15:15:13 2017] Crash report submitted successfully Crash ID: bp-8882102f-15e8-421b-816e-6ace80170601
[Thu Jun 1 16:29:43 2017] Crash report submitted successfully Crash ID: bp-fdcbcb9e-f00c-4d58-b7fb-c63650170601
[Mon Jun 5 13:35:43 2017] Crash report submitted successfully Crash ID: bp-cf0958e3-5817-433c-ae7c-2ea210170605
[Mon Jun 5 14:08:35 2017] Crash report submitted successfully Crash ID: bp-f26239c2-4cc4-462d-a8ef-1a2bb0170605
[Tue Jun 6 15:39:12 2017] Crash report submitted successfully Crash ID: bp-d7c2b915-6e1f-4f1c-bc97-33d480170606
[Mon Jun 12 07:27:26 2017] Crash report submitted successfully Crash ID: bp-82f898e8-2658-473e-b4c8-40df50170612
Chosen Solution
Bad News...Good News I had to reload Windows 7 to fix a failure to boot problem. That required a reload of all of my apps . After I did a clean install of Thunderbird and copied my old profile directory intact from a backup, the problem is gone.
If this is a windows problem or a problem with the Thunderbird update...unknown. But the profile appears OK as those files are same as before. I noticed during the clean install of Thunderbird that a pop up indicated that Lightening is now included with Thunderbird. Previously I had added it as an add-on in an earlier release. That's the only clue I can pass on as to what may have happened on the previous upgrade,
Modified by dflanagand
Several of your crashes are @ CompareCacheMatchEntry which is https://bugzilla.mozilla.org/show_bug.cgi?id=1353702