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Receive error "An error occurred while printing" while trying to print from any web page to any installed printer.

  • 5 replies
  • 23 have this problem
  • 4 views
  • Last reply by cor-el

TexasBanjo
TexasBanjo
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Receive error "An error occurred while printing" while trying to print from any web page to any installed printer. I tried resetting the print_printer, nothing changed. I tried resetting all printer settings, nothing changed. I tried deleting and recreating the users profile and nothing changed. Uninstalled, rebooted, re-installed latest Firefox version, nothing changed. All other browsers print fine.

The first error message is extremely brief, about a second or less

Title: Fix printing problems in Firefox | Firefox Help Progress: Preparing.... 

Followed by

An error occurred while printing

After the error messages a single blank page prints.

Receive error "An error occurred while printing" while trying to print from any web page to any installed printer. I tried resetting the print_printer, nothing changed. I tried resetting all printer settings, nothing changed. I tried deleting and recreating the users profile and nothing changed. Uninstalled, rebooted, re-installed latest Firefox version, nothing changed. All other browsers print fine. The first error message is extremely brief, about a second or less Title: Fix printing problems in Firefox | Firefox Help Progress: Preparing.... Followed by An error occurred while printing After the error messages a single blank page prints.

All Replies (5)

ABitMore1024
ABitMore1024
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Hi Texas. Sorry to hear you're having trouble. Does the issue persist when you try and print a something that exists locally on your computer rather than online?

TexasBanjo
TexasBanjo Question owner
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Printing a saved HTML document or any document?

TexasBanjo
TexasBanjo Question owner
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I opened a PDF and a simple text file and attempted to print. There was no error but it only printed a blank page for both. I tried different PDFs and different text files.

ABitMore1024
ABitMore1024
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Sounds like an issue with your Windows configuration or possibly the printer. I'd reach out to the printer manufacturer for support on solving this issue, as they're more well equipped to handle such issues.

Modified by ABitMore1024

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to set security.sandbox.content.level = 0 on the about:config page.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

Does this also happen if you disable multi-process windows?

When multi-process windows in Firefox is enabled then Firefox will use more memory and may be less responsive. Try to disable multi-process windows in Firefox to see if that has effect.

You can disable multi-process windows in Firefox by setting these prefs to false on the about:config page.

  • browser.tabs.remote.autostart = false
  • browser.tabs.remote.autostart.2 = false

You can open the about:config page: via the location/address bar. You can accept the warning and click "I'll be careful" to continue.