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HELP!!!!!! Everything is gone!!!!!

  • 3 replies
  • 5 have this problem
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  • Last reply by get1960

get1960
get1960
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Hi. Somehow, overnight, I have lost everything that I had under Mozilla Thunderbird. I mean EVERYTHING!!!! No email accounts, no emails, no anything. I think Palemoon was updated over night, however, I do not see how that would wipe out everything!!!

Here is the Troubleshooting information: 


 Application Basics

   Name: Thunderbird
   Version: 52.1.1
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.1.1
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20170509142926
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts

 Crash Reports
   https://crash-stats.mozilla.com/report/index/bp-3cf7c5f7-4f10-4d41-a419-342452170106 (1/6/2017)

 Extensions
   Lightning, 5.4.1.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 52.1.1
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 6dbd5890-f5dd-4e1f-819c-346348dab07
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     security.sandbox.content.tempDirSuffix: {aa1d1ba5-113c-4c4f-afc1-aff02ebb45f9}

 Graphics

     GPU #1
     Description: NVIDIA GeForce GTX 970
     Vendor ID: 0x10de
     Device ID: 0x13c2
     RAM: 4096
     Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll
     Driver Version: 22.21.13.8233
     Driver Date: 5-17-2017

     GPU #2
     Description: Intel(R) HD Graphics 4600
     Vendor ID: 0x8086
     Device ID: 0x0412
     RAM: Unknown
     Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
     Driver Version: 20.19.15.4531
     Driver Date: 9-29-2016

     Features
     Direct2D: false
     DirectWrite: true (10.0.14393.1198)
     WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 970 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)

     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: skia

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.13.1
     4.13.1

     NSS
     3.28.4
     3.28.4

     NSS Util
     3.28.4
     3.28.4

     NSS SSL
     3.28.4
     3.28.4

     NSS S/MIME
     3.28.4
     3.28.4
Hi. Somehow, overnight, I have lost everything that I had under Mozilla Thunderbird. I mean EVERYTHING!!!! No email accounts, no emails, no anything. I think Palemoon was updated over night, however, I do not see how that would wipe out everything!!! Here is the Troubleshooting information: Application Basics Name: Thunderbird Version: 52.1.1 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.1.1 Profile Folder: Open Folder (Local drive) Application Build ID: 20170509142926 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles Mail and News Accounts Crash Reports https://crash-stats.mozilla.com/report/index/bp-3cf7c5f7-4f10-4d41-a419-342452170106 (1/6/2017) Extensions Lightning, 5.4.1.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 52.1.1 font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 6dbd5890-f5dd-4e1f-819c-346348dab07 media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true security.sandbox.content.tempDirSuffix: {aa1d1ba5-113c-4c4f-afc1-aff02ebb45f9} Graphics GPU #1 Description: NVIDIA GeForce GTX 970 Vendor ID: 0x10de Device ID: 0x13c2 RAM: 4096 Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll Driver Version: 22.21.13.8233 Driver Date: 5-17-2017 GPU #2 Description: Intel(R) HD Graphics 4600 Vendor ID: 0x8086 Device ID: 0x0412 RAM: Unknown Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Driver Version: 20.19.15.4531 Driver Date: 9-29-2016 Features Direct2D: false DirectWrite: true (10.0.14393.1198) WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 970 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15) AzureCanvasBackend: skia AzureCanvasAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: skia JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.13.1 4.13.1 NSS 3.28.4 3.28.4 NSS Util 3.28.4 3.28.4 NSS SSL 3.28.4 3.28.4 NSS S/MIME 3.28.4 3.28.4

Chosen solution

get1960,

how did you solve your problem??

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All Replies (3)

user01229325
user01229325
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http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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Chosen Solution

get1960,

how did you solve your problem??

get1960
get1960 Question owner
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Hi Wayne. I had to recreate the email accounts and once that was done, all of the emails were downloaded again.