This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Hi, all my email history just disappeared, can you help? thom35@bigpond.net.au Thank you

  • 2 replies
  • 2 have this problem
  • 2 views
  • Last reply by Onno Ekker

Thomsons
Thomsons
more options

I had been working in email today, i went out and back in, and nothing is there now - it wants me to create a new account. No emails, no folders. i sent myself a test email and it appeared. Is it possible to recover my emails? Thank you

I had been working in email today, i went out and back in, and nothing is there now - it wants me to create a new account. No emails, no folders. i sent myself a test email and it appeared. Is it possible to recover my emails? Thank you

All Replies (2)

Thomsons
Thomsons Question owner
more options

The only thing I can think is that i ran CCleaner - I have used it for years without problem. May be it deleted all my email files?

Onno Ekker
Onno Ekker
more options

This is indeed caused by CCleaner, see here: https://forum.piriform.com/index.php?showtopic=48428&p=284171

You're messages are probably still there, only your settings are wrong. I'm not sure how you can solve this, if you don't have a backup though...