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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 12 views
  • Last reply by Ron

Ron
Ron
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had a repeating crash this morning, and have tried starting in safe mode, uninstalling and reinstalling, without success. Firefox simply will not open :-( Scanned with Malwarebytes Premium; computer is clean Currently researching and submitting using Opera Crash ID: bp-ac942df4-f38b-4175-a4c4-4acd81170618 clicking automatically add button takes me away from this page (I am in Opera, not firefox), so I get to https://addons.mozilla.org/firefox/downloads/latest/troubleshooter/addon-426841-latest.xpi

had a repeating crash this morning, and have tried starting in safe mode, uninstalling and reinstalling, without success. Firefox simply will not open :-( Scanned with Malwarebytes Premium; computer is clean Currently researching and submitting using Opera Crash ID: bp-ac942df4-f38b-4175-a4c4-4acd81170618 clicking automatically add button takes me away from this page (I am in Opera, not firefox), so I get to https://addons.mozilla.org/firefox/downloads/latest/troubleshooter/addon-426841-latest.xpi

Chosen solution

hi, this looks like it may be caused by external software on the computer. please go into your system's control panel and remove any software labelled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.

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All Replies (2)

philipp
philipp
  • Moderator
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Chosen Solution

hi, this looks like it may be caused by external software on the computer. please go into your system's control panel and remove any software labelled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.

Ron
Ron Question owner
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Took me a while to get back to the computer and this issue, and your solution worked! thanks very much.