This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Repeatedly told "Sign in with your Google Account to write a review"

  • 11 replies
  • 6 have this problem
  • 4 views
  • Last reply by FoxyFirey

more options

I am repeatedly given the subject message when writing a review of a business on Google.ca. I tried google.com, but get routed to google.ca. I am logged in to my google account, so that's not the problem. I *don't* get this problem posting a review using IE, but of course, I prefer FF. Is there a privacy or security setting where that might be a culprit?

I am repeatedly given the subject message when writing a review of a business on Google.ca. I tried google.com, but get routed to google.ca. I am logged in to my google account, so that's not the problem. I *don't* get this problem posting a review using IE, but of course, I prefer FF. Is there a privacy or security setting where that might be a culprit?

All Replies (11)

more options

No it is possibly your cache and your cookies, please delete your cache and clear cookies for google and retry login.

I am from BC and if I want google.com I get google.ca also, all the time unless do the above and probably only good for 1 attempt.

Someone will come along with some more info for you if needsd. Please expand further as to what you're trying to do by steps please.

more options

Thanks, PKshado. Clearing all history was one of my first moves. I was trying to write a review of a local retail business. I'm still experiencing the same behaviour today, after clearing all history again.

more options

The issue is that Google sees your in CA and redirects you to country specific site. Sometimes this does not matter as what you do on .ca and .com will end up on .com You may want to check if this does that.

There is also this and I can not advocate for or against it. https://addons.mozilla.org/en-US/firefox/addon/redirect-to-google-dot-com/

I am not sure what else will work. A VPN would. Tor Browser might. Not sure if the Firefox fix for this.

Please let us know if this solved your issue or if need further assistance.

more options

It's not really a Google problem. IE doesn't have that problem.

more options

OK. Please update us on any thing you have done. Have you updated or did Firefox update you to version 54.01 ? Try this please : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

And this to see if something else is causing this issue: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware

Please let us know if this solved your issue or if need further assistance.

more options

Yes, I'm at FF version 54.01. I tried safe mode, same thing. I didn't want to go the the extreme of refreshing to factory defaults just yet, but I did a guest account, which I don't recall ever logging into before. Same problem. I will upgrade all my antimalware and scan. Thanks, Pkshadow.

more options

This issue can be caused by corrupted cookies or cookies that are blocked.

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

If clearing cookies didn't help then It is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.

  • rename/remove cookies.sqlite (cookies.sqlite.old) and if present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder in case cookies.sqlite got corrupted.
  • Help -> Troubleshooting Information -> Profile Directory:
    Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder
more options

Thank you, Cor-el. Your slew of diagnostics helped me find the problem. I was rejecting 3rd party cookies. After some web searching, I don't think that I want to change that. Looks like Google has become less useful.

more options

Also, without using an add-on, using https://www.google.com/ncr (ncr -> No Country Redirect) will take you to the canonical version of Google no matter what region you're in.

more options

You can usually work around third-party cookie issues by creating a cookie "Allow for Session" exception for specific domains. You can temporarily allow all third-party cookies and check in the Storage Inspector for what domains cookies are created.

more options

abhro, that works! Thanks. And "ncr" is easy to remember for me because in my 'hood, it means National Capital Region.

cor-el, I rummaged around the sequence of pages referenced by the site that you provided, and can see the cookies, and then googled how to allow temporary cookies, but it all seems rather complicated for a non-developer. I appreciate the view under the hood, but I think I'll use the easy way for now (the "ncr" solution). Thanks.

P.S. One of the sites that I ran into regarding temporary cookies was http://support.mozilla.org/en-US/questions/1109575. Not sure if that changes your advice (for the developer-savvy). It describes curtailment of the ability to allow temporary cookies. I have to admit I haven't test driven the ability to allow temporary cookies, so I didn't read the thread in detail.

Modified by FoxyFirey