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Thunderbird 52.2.1 - no longer logs in to my SMTP server, after clearing passwords it does NOT prompt for a password

  • 4 replies
  • 2 have this problem
  • 25 views
  • Last reply by alxdickson

alxdickson
alxdickson
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I can no longer send any emails, it just comes up with timed out contacting smtp server. I tried clearing the saved password, but on sending an email it never prompts to enter the password.

This all seems to have happened since the update to 52.2.1 on 27 June, I definitely could send an email on 23 June.

I can no longer send any emails, it just comes up with timed out contacting smtp server. I tried clearing the saved password, but on sending an email it never prompts to enter the password. This all seems to have happened since the update to 52.2.1 on 27 June, I definitely could send an email on 23 June.
Attached screenshots

Modified by alxdickson

All Replies (4)

sfhowes
sfhowes
  • Top 10 Contributor
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If it worked before the update, it's very likely you have a firewall or security program that needs to be reset to allow TB to send mail.

alxdickson
alxdickson Question owner
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I've tried disabling the firewall and still cannot send emails.

I can receive emails (from a different POP3 server) but cannot send emails.

Modified by alxdickson

sfhowes
sfhowes
  • Top 10 Contributor
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To rule out all 3rd-party programs, start in Windows safe mode with networking (Shift+Restart).

alxdickson
alxdickson Question owner
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I think the reason for the failure is that the smtp server I was using has been shutdown (it was orangehome.co.uk), as I was only using it for outgoing email I didn't receive any notice that it was being decommissioned :(

Thanks for your help anyway