This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox will not load a website - Chrome loads it perfectly

  • 2 replies
  • 3 have this problem
  • 51 views
  • Last reply by SueWitch

SueWitch
SueWitch
more options

Yesterday I went to this website to sign a petition - it is the government of Canada online petition website.

https://petitions.ourcommons.ca/en/Home/Index

They sent me an email with a link to click on to confirm my signature. That link will not load in Firefox, but does load in Chrome. I cannot give you the entire link here for security reasons (I do not want my info to be available to anyone), but can give the website part of the address. I cannot even load that basic link in Firefox.

https://petitions.parl.gc.ca/en

There is no green padlock on the left of the URL bar at this second link and this error message appears

Secure Connection Failed

The connection to the server was reset while the page was loading. 

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

Report errors like this to help Mozilla identify and block malicious sites

I have reported this to the webmaster at the site as I am unsure if it is their problem or Firefox's.

Tried starting in safe mode, deleted cache and cookies, nothing helped. I have not had this problem in the past with other confirmation email links.

Using Firefox 54.0.1 32 bit on Windows 7.1 HP X 64. Malware and antivirus scans are clean.

Yesterday I went to this website to sign a petition - it is the government of Canada online petition website. https://petitions.ourcommons.ca/en/Home/Index They sent me an email with a link to click on to confirm my signature. That link will not load in Firefox, but does load in Chrome. I cannot give you the entire link here for security reasons (I do not want my info to be available to anyone), but can give the website part of the address. I cannot even load that basic link in Firefox. https://petitions.parl.gc.ca/en There is no green padlock on the left of the URL bar at this second link and this error message appears Secure Connection Failed The connection to the server was reset while the page was loading. The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. Learn more… Report errors like this to help Mozilla identify and block malicious sites I have reported this to the webmaster at the site as I am unsure if it is their problem or Firefox's. Tried starting in safe mode, deleted cache and cookies, nothing helped. I have not had this problem in the past with other confirmation email links. Using Firefox 54.0.1 32 bit on Windows 7.1 HP X 64. Malware and antivirus scans are clean.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

The long address is fine, so it's not a problem with the site's certificate or SSL/TLS configuration.

The shortened versions of the address seems to get caught in some kind of redirect loop. I would interpret it as a connection failure on a secure site, rather than a security failure, but the little messages in the lower left corner flash by so fast it's hard to see what's going on.

But that's doesn't explain the problem with the emailed link. Hopefully the site can sort it out.

SueWitch
SueWitch Question owner
more options

I did get a reply from them, they are aware of the problem and are working on it.

Thanks for the explanation, I was beginning to wonder if any of the adjustments I had made in about:config had caused the problem. For the time being I can use Chrome if it becomes necessary, or remove the S from HTTPS with Firefox.