This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Where does email go if it is in junk folder and I mark it as Not Junk? Not in inbox or trash.

  • 2 replies
  • 1 has this problem
  • 12 views
  • Last reply by JERH

JERH
JERH
more options

When email has been sent to Junk folder automatically and I mark it as Not Junk, where does it go? I have looked in the Inbox and Trash folders but it's not there. I have tried right clicking on the email in the Junk Folder and clicking on the Move To option. I then click on Inbox. It simply disappears no matter if I use Not Junk or Move To. Sometimes it can be something that I need to retain.

HELP!!

When email has been sent to Junk folder automatically and I mark it as Not Junk, where does it go? I have looked in the Inbox and Trash folders but it's not there. I have tried right clicking on the email in the Junk Folder and clicking on the Move To option. I then click on Inbox. It simply disappears no matter if I use Not Junk or Move To. Sometimes it can be something that I need to retain. HELP!!

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

in my case it goes to the inbox. usually a page or two down as I don't check my spam folder as often as I probably should.

JERH
JERH Question owner
more options

I've checked my entire inbox but it's not there. Thanks for your reply to my post.