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Firefox freezing and 'bouncing'...

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  • Last reply by Paul

dekkalife
dekkalife
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Hi, Firefox is doing something strange. It will start to run slow and then become unresponsive, but whilst it's doing this it is trying to scroll down on whatever page it is on, but it because it can't load anything it 'bounces' back up. It's kind of like how on the Facebook app, when you scroll up to refresh, it bounces back down. Except its the other way around, and does it over and over for minutes.

Hi, Firefox is doing something strange. It will start to run slow and then become unresponsive, but whilst it's doing this it is trying to scroll down on whatever page it is on, but it because it can't load anything it 'bounces' back up. It's kind of like how on the Facebook app, when you scroll up to refresh, it bounces back down. Except its the other way around, and does it over and over for minutes.

All Replies (1)

Paul
Paul
  • Top 25 Contributor
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Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.