This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My email was switched to AOL from Verizon. Now all emails greater than 3 1/2 years old disappeared!!! HELP! How do I stop this!

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by Zenos

Regina123
Regina123
more options

DOES AOL reach into my Thunderbird Inbox and delete all emails older than 3.5 years??????? I have legal documents that were erased without my consent!

DOES AOL reach into my Thunderbird Inbox and delete all emails older than 3.5 years??????? I have legal documents that were erased without my consent!

All Replies (1)

Zenos
Zenos
more options

Was it POP or IMAP? Had you given any thought as to where these valuable documents were actually stored? Had you not sought a way to make backups or archive them independently?

If it was IMAP then the messages were in all likelihood stored on your provider's server, not on your own computer. If so, when you changed providers, you lost access to them when you switched to a different server.