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Audio problem

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by Shadow110

JunkerM
JunkerM
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Hello. I have a problem with audio playback. For example, when I open a link to Youtube video. First all is normal. If I press the pause and then press play, the sound will completely disappear, while the video is OK. This problem can also occur immediately, and I need to update the link-page (F5) to start the audio playback (along with the video, which is all right). This problem also occurs with the coub-video. I really like Firefox and I want to solve this problem. To check the problem I installed a different browser, and there is no such problem. What should I do? I've never found a similar problem anywhere.

Hello. I have a problem with audio playback. For example, when I open a link to Youtube video. First all is normal. If I press the pause and then press play, the sound will completely disappear, while the video is OK. This problem can also occur immediately, and I need to update the link-page (F5) to start the audio playback (along with the video, which is all right). This problem also occurs with the coub-video. I really like Firefox and I want to solve this problem. To check the problem I installed a different browser, and there is no such problem. What should I do? I've never found a similar problem anywhere.

All Replies (3)

Shadow110
Shadow110
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Suggest you check for updated Audio Drivers or Suite first as that may be the issue and to reinstall/upgrade them first.

You could try this : https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues and https://support.mozilla.org/en-US/kb/html5-audio-and-video-firefox followed by https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration TRY WITH NO ACCELERATION

Is it possible Adblock and other extensions are causing the issue ? https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems?redirectlocale=en-US&redirectslug=Troubleshooting+extensions+and+themes and https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Please let us know if this solved your issue or if need further assistance.

JunkerM
JunkerM Question owner
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All plugins are enabled (excluding Flash) - checked. All plugins are updated - checked. plugin-container.exe is allowed - checked. Clear the cache - checked and cleared. Cookies is enable - checked hosts file is checked, its ok. "HTML5 audio and video in Firefox" - what to do here? i know this, and Flash is disabled. Restart Firefox with no addons - problem still occurs. Refresh Firefox - problem still occurs.

Shadow110
Shadow110
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And the results of operating Firefox in safe mode were  ? Did the issue persist ? Where the audio and video drivers updated as was recommended ?

If not following recommendations or not telling us about following them and the results we are left sending this back to you with please follow the recommendations and please document the results.