This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Suddenly Thunderbird went wacky- I lost my address book, all my emails, inbox, sent, etc for my 3 email accounts!

  • 2 replies
  • 2 have this problem
  • 17 views
  • Last reply by 3rdRalph

more options

I know my previous email are stored in a profile folder, but I cannot seem to get them to display in Thunderbird. I seem to be able to retrieve some emails from their server websites, but much of my previous information is gone! Mostof it I definitely want back to refer to as needed!

I know my previous email are stored in a profile folder, but I cannot seem to get them to display in Thunderbird. I seem to be able to retrieve some emails from their server websites, but much of my previous information is gone! Mostof it I definitely want back to refer to as needed!

All Replies (2)

more options
more options

3rdRalph said

I know my previous email are stored in a profile folder, but I cannot seem to get them to display in Thunderbird. I seem to be able to retrieve some emails from their server websites, but much of my previous information is gone! Mostof it I definitely want back to refer to as needed!

I have been able to retrieve many of my previous emails. The Personal Address book and the Collected Addresses portions of the previous Address Book section of Thunderbird, but the biggest portion of my address book seems to have vanished. I cannot seem to find it anywhere on my computer! That biggest portion of them does not appear in the profiles file from which I have been able to retrieve some of my previous emails. Is there some place the missing addresses are hidden, or has Thunderbird simple deleted them?