Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Passwords Will Not Save, Nor Will "Password Exporter" work.

  • 22 replies
  • 11 have this problem
  • 1 view
  • Last reply by Happy112

more options

I recently bought a new computer. I transferred my Firefox profile from my old computer to my new computer, which worked like a charm. Although everything is working well, there is one thing that won't work. Passwords will no longer save. I don't even get the drop down box that gives the option to save a password. And no matter what I try, there are no "Saved Logins" in my "Saved Logins" section.

Also, as a backup, I had saved my passwords from my old computer using the "Password Exporter" extension. But when I try to import those passwords to my new computer, all the options on the extension turn grey and freeze. I hit the "Import Passwords" selection, after going to Options - Security - Import/Export Passwords. But although I'm able to click the option "Import Passwords" in the little box that appears, as well as choose the correct saved XML document, as soon as I do, every choice turns grey and freezes.

I've tried everything I could find here in the help section and nothing, none of the fixes, have worked. Please help!

I recently bought a new computer. I transferred my Firefox profile from my old computer to my new computer, which worked like a charm. Although everything is working well, there is one thing that won't work. Passwords will no longer save. I don't even get the drop down box that gives the option to save a password. And no matter what I try, there are no "Saved Logins" in my "Saved Logins" section. Also, as a backup, I had saved my passwords from my old computer using the "Password Exporter" extension. But when I try to import those passwords to my new computer, all the options on the extension turn grey and freeze. I hit the "Import Passwords" selection, after going to Options - Security - Import/Export Passwords. But although I'm able to click the option "Import Passwords" in the little box that appears, as well as choose the correct saved XML document, as soon as I do, every choice turns grey and freezes. I've tried everything I could find here in the help section and nothing, none of the fixes, have worked. Please help!
Attached screenshots

Chosen solution

No, I wasn't in safe browsing. That was one of the first things I checked even though I never use safe browsing.

I goggled answers to this password mystery for 3 days before coming here. Then I spent a few days here trying everything everyone suggested. There were no new solutions left to try.

So, I "Refreshed Firefox." And it worked like a charm! I lost my add-ons, but that's no big deal since I know what they were and can easily get them again.

What a relief to have my passwords back! (Refresh is not such a scary thing after all!)

Thanks everyone for trying to help me!

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

No, I wasn't in safe browsing. That was one of the first things I checked even though I never use safe browsing.

I goggled answers to this password mystery for 3 days before coming here. Then I spent a few days here trying everything everyone suggested. There were no new solutions left to try.

So, I "Refreshed Firefox." And it worked like a charm! I lost my add-ons, but that's no big deal since I know what they were and can easily get them again.

What a relief to have my passwords back! (Refresh is not such a scary thing after all!)

Thanks everyone for trying to help me!

Modified by Allygator

more options

Well done   !!! You've done a terrific job and I sure am glad that you've got things back to normal.

Would you be a dear and mark your last post as   'Chosen Solution'   ?

That way others will know what solved the problem and they might benefit from it.

Thank you in advance   !

  1. 1
  2. 2