This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

how do i get my firefox private browsing back! I lost it.

novella3
novella3
more options

Can't connect to my private browser by tapping settings in upper right corner of browser. bold text

Can't connect to my private browser by tapping settings in upper right corner of browser. '''bold text'''

Chosen solution

Try pressing Control + Shift + P, at the same time to open a private window. If that works, it is likely that the button for private browsing has been removed from the menu.

Go to the menu in the top right and click "Customise", then find the "New Private Window" icon, and drag it to the menu, then exit customisation.

Read this answer in context 👍 0

All Replies (2)

FredMcD
FredMcD
more options

What's your computer system and Firefox version?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

"Barely Harry"
"Barely Harry"
more options

Chosen Solution

Try pressing Control + Shift + P, at the same time to open a private window. If that works, it is likely that the button for private browsing has been removed from the menu.

Go to the menu in the top right and click "Customise", then find the "New Private Window" icon, and drag it to the menu, then exit customisation.

Modified by "Barely Harry"