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Can you explain in English how to fix Gah. Your tab just crashed.

  • 5 replies
  • 4 have this problem
  • 19 views
  • Last reply by Paul

sjamdceo
sjamdceo
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I am on a MacBook Air using the current software. I get the "Gah. Your tab just crashed." message on opening Firefox and every new tab thereafter. I am not a techy and don't understand how to fix the problem. I have uninstalled Firefox and reinstalled it twice. The last time I installed it without adding any browsing history, etc. I have scanned my computer using clean my Mac to no avail.

I would appreciate it if someone could explain, in simple terms with clear step by step directions, how to fix the issue.

Thanks in advance for your time and assistance.

I am on a MacBook Air using the current software. I get the "Gah. Your tab just crashed." message on opening Firefox and every new tab thereafter. I am not a techy and don't understand how to fix the problem. I have uninstalled Firefox and reinstalled it twice. The last time I installed it without adding any browsing history, etc. I have scanned my computer using clean my Mac to no avail. I would appreciate it if someone could explain, in simple terms with clear step by step directions, how to fix the issue. Thanks in advance for your time and assistance.

Chosen solution

I already had the current version but I downloaded it again to no avail. However, if I disabled My Speed the problem was resolved. I guess I will live with this solution. Thanks for your help.

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All Replies (5)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

sjamdceo
sjamdceo Question owner
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Most of the crash reports are listed as unreported. However these 3 are shown as reported.

Report ID Date Submitted bp-c098d3d2-2711-4291-87c3-8dcb80170815 8/15/17 12:58 PM bp-780be73a-6a52-46bc-ab6d-802fe1170815 8/15/17 12:55 PM bp-2d3a3325-e2d6-4382-bb51-1b8b41170815 8/15/17 7:12 AM

Paul
Paul
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Hi

Thank you for providing those reports.

I have had a look into them and the issue seems to be the MySpeed software that you may have installed.

I recommend making sure that is up to date as I understand that the developers have released a an update that should resolve that issue. You can read more about this here.

sjamdceo
sjamdceo Question owner
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Chosen Solution

I already had the current version but I downloaded it again to no avail. However, if I disabled My Speed the problem was resolved. I guess I will live with this solution. Thanks for your help.

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.