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facebook game not working - says dont have latest adobe flash

  • 6 replies
  • 3 have this problem
  • 10 views
  • Last reply by lee231155

lee231155
lee231155
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Have read help page and it says you need to be in Firefox to download adobe flash. Have tried to download but says I must close Firefox to continie. Flash payer and game working fine until Firefox update this morning. Already had latest version of Flash player installed as updated about 2 days ago but tried to download again

Have read help page and it says you need to be in Firefox to download adobe flash. Have tried to download but says I must close Firefox to continie. Flash payer and game working fine until Firefox update this morning. Already had latest version of Flash player installed as updated about 2 days ago but tried to download again

All Replies (6)

mattcamp
mattcamp
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Uninstall Flash Player with this tool and re-install it from scratch.

lee231155
lee231155 Question owner
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Thanks - Did that and still saying the same thing - that dont have necessary version of flash . It has to be something with the update as works fine in Chrome and I would play it in Chrome but it is jerky . Only played it in Firefox last night and it was fine then it updated this morning and no go

mattcamp
mattcamp
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Chrome has a built-in Flash version, so it works differently.

I'd be careful with games and similar sites asking to install a Flash update.

Often times, they try to entice you to install malware disguised as that.

Be sure you are on the official page.

lee231155
lee231155 Question owner
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Thanks again Matt - on official site of Cookie Jam Blast

mattcamp
mattcamp
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Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

lee231155
lee231155 Question owner
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refreshed firefox and still have same problem