Firefox crashing with IO Access errors (READ/WRITE) on Youtube video load
Firefox crashes every time any sort of video comes up, usually Youtube of course. 9/10 times it just stops responding with no crash report, others are:
2a739cc1-12a8-4260-8b63-04d6a7972ecc 8/20/2017 4:24 PM
3a3b6055-b904-4c4b-8484-8b0f0ec7dfda 8/19/2017 4:55 PM
9bd3b013-145d-42e6-b8bd-7ff8d11c949f 8/19/2017 4:55 PM
f7317d52-83ae-4f70-beca-91f6f17934a6 8/19/2017 4:54 PM
39a9d00c-6ece-45c0-adb4-5088aa5069b0 8/19/2017 4:54 PM
6f273827-15df-4463-9a52-5f41363a403e 8/19/2017 4:47 PM
992f2e95-cfe0-41d0-a0b3-d42ce5533611 8/18/2017 8:18 PM
b6942c32-8bd5-47fc-af63-f37667775391 8/18/2017 8:15 PM
39ef201e-053e-4b18-b468-be4623e702f1 8/18/2017 8:15 PM
1d22f1fc-29ad-4eec-b601-de6c6ad5df0a 8/18/2017 8:15 PM
2a6146f7-7332-47f9-9091-06be2ae0b9a9 8/18/2017 4:30 AM
a59c18dd-68e1-4c4a-bb40-3ea735c7e74d 8/18/2017 4:30 AM
71d102b5-41b7-40a9-9f3a-8fbb4ab1f7c0 8/18/2017 4:08 AM
1cd5a75f-138f-4137-a912-b95a2dd616d9 8/18/2017 4:08 AM
828fa070-5824-46df-9480-26c910bd14e8 8/18/2017 4:04 AM
a5fcfdbc-70b2-4ede-9981-490e5df26125 8/18/2017 4:04 AM
e9703a14-35b3-48d4-bb97-781149b6f9ee 8/18/2017 4:04 AM
5612ddc7-eae8-447a-bc89-2cad04a76bb6 8/18/2017 4:04 AM
00e41cb8-75da-405d-80cb-4e1f49aef6ed 8/18/2017 4:01 AM
4e133afa-e4c7-486a-96ec-b9e90ef36b23 8/18/2017 4:01 AM
2c6e64d8-2cb9-40ca-8371-09f2472dddb7 8/18/2017 3:44 AM
25b47776-4d88-4f8d-b048-7e78ffc247c6 8/17/2017 11:22 PM
2ca2e24b-e609-45f9-88f8-451ddeedd9bf 8/17/2017 3:23 PM
Ive tried running in administrator, Ive scanned for viruses, Ive updated and reinstalled plugins, nothing works
Modified by TNT3530
All Replies (12)
Please click those crash id's to submit then, and then give us the new numbers, which start with bp-
My mistake, here are some submitted ones while I submit the old ones bp-3c65d6c7-d064-4239-b0e4-abdb00170821
bp-a6ece8cb-50e2-44ef-ae54-a776c0170821
bp-be113aa3-3118-4768-a9d5-24a980170821
bp-81d3f813-a032-4b1e-bc5a-569e60170821
bp-8e0ba8c9-eee3-4f6e-b561-c92250170821
bp-3efe6e94-238b-4111-b2e4-c96440170821
bp-d37904aa-0f95-4512-b855-a1dcc0170821
bp-a20a6d97-9970-4f8a-9357-c45f70170821
bp-ae770476-a0f3-4846-a5ca-bc2fa1170821
bp-a5d6fb2e-7003-40e3-89ec-b17ce1170821
bp-7f47bf49-16d3-48ab-8788-09e7c1170821
bp-a77450d1-2801-441e-8733-40e911170820
bp-fa99f92a-97c1-480e-b82c-5fc471170820
bp-b749b583-af64-4f97-8fd8-6f7cb1170820
bp-07bbd79f-e194-4617-b8e3-02ff31170817
bp-8820e5e7-32f5-40f1-98a6-36b531170817
Product Firefox Release Channel release Version 55.0.2 Build ID 20170814072924 OS Windows 10 OS Version 10.0.15063
Signature: F1398665248
Process Type plugin (web) Shockwave Flash Version: 26.0.0.151
Attention Summo's there are 20 related bug reports (Check Bugzilla tab)
The crash report shows you have; NahimicMSIDevProps.dll = unknown
Important: Some malware camouflages itself as NahimicMSIDevProps.dll
You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no
Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
Multiple virus scans return nothing, Running another now.
EDIT: Nothing on all scans
Modified by TNT3530
These are all crashes caused by the Shockwave Flash plugin.
You can check for issues caused by plugins.
- set plugins to "Ask to Activate" on the about:addons page ("3-bar" menu button or Tools -> Add-ons -> Plugins)
- plugins are not affected by Firefox Safe Mode
See also:
cor-el said
These are all crashes caused by the Shockwave Flash plugin. You can check for issues caused by plugins.See also:
- set plugins to "Ask to Activate" on the about:addons page ("3-bar" menu button or Tools -> Add-ons -> Plugins)
- plugins are not affected by Firefox Safe Mode
Flash is disabled and it still crashes, same errors bp-cffd93e5-acb8-466f-8550-13e071170821
Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation
Update this driver.
You can try to set this pref to false on the about:config page.
- media.windows-media-foundation.allow-d3d11-dxva = false
All drivers were up to date, the config worked for one video and then Firefox crashed again.
bp-e66d7b87-6cbb-4ba0-bc26-f7bcf1170821
Modified by TNT3530
You can try to disable hardware acceleration in Firefox.
- Options/Preferences -> General: Performance
remove checkmark: [ ] "Use recommended performance settings"
"Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.
Hardware acceleration did nothing, along with disabling WebGL similarly did nothing. Im not even getting crash reports for most crashes.
It seems other web like applications are having issues as well, so Im going to assume its a hardware issue.
EDIT: Memtest returned all clear, no clue what else to do at this point IE Works fine as well
Modified by TNT3530