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Remove printer entry

  • 4 replies
  • 1 has this problem
  • 135 views
  • Last reply by pstoric

pstoric
pstoric
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I have a user that has two entries for a single Star TSP 100 Cutter (TSP 143) receipt printer (see image) and I need to get rid of the one that shows "copy 2" at the end as that's not even listed anymore in Windows under devices and printers so when they choose that by accident, it doesn't print.

I've tried the Firefox refresh but that did not work and also I went into "about:config" and searched for printers but none came up with that name. There must be a way for me to delete that entry somehow?

I have a user that has two entries for a single Star TSP 100 Cutter (TSP 143) receipt printer (see image) and I need to get rid of the one that shows "copy 2" at the end as that's not even listed anymore in Windows under devices and printers so when they choose that by accident, it doesn't print. I've tried the Firefox refresh but that did not work and also I went into "about:config" and searched for printers but none came up with that name. There must be a way for me to delete that entry somehow?
Attached screenshots

Chosen solution

Hi   !

Would you please take a look at this :

http://windowsreport.com/cant-remove-printer-windows-10/

Any good  ?

Read this answer in context 👍 2

All Replies (4)

Happy112
Happy112
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Chosen Solution

Hi   !

Would you please take a look at this :

http://windowsreport.com/cant-remove-printer-windows-10/

Any good  ?

pstoric
pstoric Question owner
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Possibly. I'll have to try the registry suggestion but won't be able to until after hours. I'll post back my results.

Happy112
Happy112
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pstoric said

Possibly. I'll have to try the registry suggestion but won't be able to until after hours. I'll post back my results.

Take all the time you need  !

pstoric
pstoric Question owner
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Yes it worked. from the run window I typed "printmanagement.msc" and found the (copy) printer that was not listed under devices and printers. I as able to empty the queue and delete it. Then in Firefox I went to about:config and typed "print_printer" and reset the value. Working as expected now. Tahanks1