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Cannot connect to you

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  • 1 has this problem
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  • Last reply by FredMcD

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When I click on the mozilla firefox icon this is what comes up hemailaccessonline.com. I am accessing the internet through explorer to reach you. My phone number is xxx-xxx-xxxx if unreachable through email. Thank You Patricia Rusert Gillette

When I click on the mozilla firefox icon this is what comes up hemailaccessonline.com. I am accessing the internet through explorer to reach you. My phone number is xxx-xxx-xxxx if unreachable through email. Thank You Patricia Rusert Gillette

Modified by cor-el

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Hi   !

This search.hemailaccessonline.com is a browser hijacker, that you of course need to get rid of, and here's how :

Go to the 3-bar menu => Addons => Extensions and look for any unfamiliar or suspicious looking extensions, like e.g.:

SafeSearch Incognito SearchAssist Incognito

When you find any :   remove them.

Also look in : 3-bar menu (or 'Tools') => Options => Advanced => Network tab => Under : 'Offline Web Content and User Data'

Do the same in Windows' Control Panel => Programs.

However :   most malware will be 'hiding' somewhere , so let's run malware scans :

Further information can be found in this article :
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners.
They all work differently   -   what one program doesn't pick up, the other might.

Also see : https://malwaretips.com/blogs/remove-search-hemailaccessonline-com/

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Never post any personal information because an adware robot could find it, and start sending you all kinds of spam. This includes e-mail, phone, and home information.

Please remove that information from your post.