This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox won't let me use google.

greenbucket
greenbucket
more options

when I try to open google I get this meage.

Your connection is not secure

The owner of www.google.com.au has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox may only connect to it securely. As a result, it is not possible to add an exception for this certificate.

when I try to open google I get this meage. Your connection is not secure The owner of www.google.com.au has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website. This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox may only connect to it securely. As a result, it is not possible to add an exception for this certificate.

Chosen solution

Could you click the Advanced button on that error page and copy/paste the more detailed error information there? This article addresses the most common ERROR_CODE users find there:

Read this answer in context 👍 6

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Chosen Solution

Could you click the Advanced button on that error page and copy/paste the more detailed error information there? This article addresses the most common ERROR_CODE users find there:

greenbucket
greenbucket Question owner
more options

www.google.com.au uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. Error code: SEC_ERROR_UNKNOWN_ISSUER

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Thanks. It sounds like the above-linked article might help: How to troubleshoot security error codes on secure websites.