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update went wrong

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

mrspacey83
mrspacey83
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Hi my system crashed a couple nights ago and when I went to restart it, the system told me I needed to update it. Upon updating it it completely cleared out ALL of my tabs that I had open that I was saving and it has deleted every single one of my bookmarks! I need this information as I work from home on my computer. I'm furious that the system did this and made me lose everything! What can I do to recover this??

Hi my system crashed a couple nights ago and when I went to restart it, the system told me I needed to update it. Upon updating it it completely cleared out ALL of my tabs that I had open that I was saving and it has deleted every single one of my bookmarks! I need this information as I work from home on my computer. I'm furious that the system did this and made me lose everything! What can I do to recover this??

All Replies (2)

CrypticTAWOG
CrypticTAWOG
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Have you checked Cloud? everything that "gets lost" goes to the Cloud, so try checking the Cloud to see if its there.

FredMcD
FredMcD
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Are you talking about your computer system or Firefox crashing?

Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible