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My e-mails became unreadable, the format is just a string of characters

  • 2 replies
  • 2 have this problem
  • 10 views
  • Last reply by desutton

desutton
desutton
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From - Fri Jun 23 13:18:13 2017 X-Account-Key: account4 X-UIDL: AIy/imIACIM9WU12FAh/yPcthLo X-Mozilla-Status: 0001 X-Mozilla-Status2: 00000000 X-Mozilla-Keys: X-Apparently-To: desutton@sbcglobal.net; Fri, 23 Jun 2017 20:12:04 +0000 Return-Path: <msprvs1=17347cyyih7Pu=bounces-54072@sparkpostmail.com> Received-SPF: pass (domain of sparkpostmail.com designates 52.39.255.172 as permitted sender) X-YMailISG: DNRTOBcWLDu36Z0qa_K3FpamhYGFIIthSZFe0GsRBugYP794 

EDoR4P9DvsrLYydRk9CMRa0WDyCRZUdxQamN8S8VZHEtrulkZJX1YTaVoI4b
From - Fri Jun 23 13:18:13 2017 X-Account-Key: account4 X-UIDL: AIy/imIACIM9WU12FAh/yPcthLo X-Mozilla-Status: 0001 X-Mozilla-Status2: 00000000 X-Mozilla-Keys: X-Apparently-To: desutton@sbcglobal.net; Fri, 23 Jun 2017 20:12:04 +0000 Return-Path: <msprvs1=17347cyyih7Pu=bounces-54072@sparkpostmail.com> Received-SPF: pass (domain of sparkpostmail.com designates 52.39.255.172 as permitted sender) X-YMailISG: DNRTOBcWLDu36Z0qa_K3FpamhYGFIIthSZFe0GsRBugYP794 EDoR4P9DvsrLYydRk9CMRa0WDyCRZUdxQamN8S8VZHEtrulkZJX1YTaVoI4b

Chosen solution

That's a header, or part of it. Are you saying there is no useful content at all?

In the main menu, View|Headers|Normal will reduce the amount of header information shown. Yours might be set to "All" instead of "Normal".

If that doesn't improve things then it's possible that your index is corrupted. The usual fix for this is to select the folder, right click, select Properties and then Repair Folder. However I would urge you to make a backup of your profile first, in case the repair process makes things worse.

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All Replies (2)

Zenos
Zenos
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Chosen Solution

That's a header, or part of it. Are you saying there is no useful content at all?

In the main menu, View|Headers|Normal will reduce the amount of header information shown. Yours might be set to "All" instead of "Normal".

If that doesn't improve things then it's possible that your index is corrupted. The usual fix for this is to select the folder, right click, select Properties and then Repair Folder. However I would urge you to make a backup of your profile first, in case the repair process makes things worse.

desutton
desutton Question owner
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thanks i resolved the problem yesterday but this verifies that indeed this was the problem. thanks