This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Windows 10 PC, firefox stuck/crashed, uninstalled, however now cannot reinstall.

  • 2 replies
  • 2 have this problem
  • 4 views
  • Last reply by FredMcD

glfiedler
glfiedler
more options

Running Windows 10 PC and Firefox. Tried to log into Discover Card website but browser hung up with nothing but the spinning ring. Browser would not respond so I "ended task". Tried to restart but browser crashed before really "starting". Uninstalled browser. Downloaded Firefox and tried to reinstall but absolutely nothing happens. Just returns to desktop. Tried deleting the "Firefox installer" from my Download folder but error message states "can not delete file in use by Firefox." This is interesting because Firefox does not show up in my program list and it is not shown as "running" (or any other status) in the Task Manager yet the Firefox installer thinks it is running. My guess is the registry is corrupted. Since Firefox is not showing up in my program list I do not know which version I was running. (I always let you update the browser so I assume it is current).

Running Windows 10 PC and Firefox. Tried to log into Discover Card website but browser hung up with nothing but the spinning ring. Browser would not respond so I "ended task". Tried to restart but browser crashed before really "starting". Uninstalled browser. Downloaded Firefox and tried to reinstall but absolutely nothing happens. Just returns to desktop. Tried deleting the "Firefox installer" from my Download folder but error message states "can not delete file in use by Firefox." This is interesting because Firefox does not show up in my program list and it is not shown as "running" (or any other status) in the Task Manager yet the Firefox installer thinks it is running. My guess is the registry is corrupted. Since Firefox is not showing up in my program list I do not know which version I was running. (I always let you update the browser so I assume it is current).

Chosen solution

Problem solved. Used "Restart" instead of "Shut Down" followed by a "Reboot". I have no idea why that made a difference. I always thought Restart was simply a shut down automatically followed by a reboot. It appears I was wrong.

Read this answer in context 👍 0

All Replies (2)

glfiedler
glfiedler Question owner
more options

Chosen Solution

Problem solved. Used "Restart" instead of "Shut Down" followed by a "Reboot". I have no idea why that made a difference. I always thought Restart was simply a shut down automatically followed by a reboot. It appears I was wrong.

FredMcD
FredMcD
more options

Whatever works, works.

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.