This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Deleted Kaspersky but when entering a website address Firefox searches for ff.kis.vz.scr.kaspersky.com

  • 3 replies
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

DeanK
DeanK
more options

I deleted Kaspersky internet security off my PC, but now when I enter a web address using Firefox it searches for minutes for ff.kis.vz.scr.kaspersky.com before going to the website that I entered. Kaspersky software is removed from my PC. What can I do?

I deleted Kaspersky internet security off my PC, but now when I enter a web address using Firefox it searches for minutes for ff.kis.vz.scr.kaspersky.com before going to the website that I entered. Kaspersky software is removed from my PC. What can I do?

All Replies (3)

FredMcD
FredMcD
more options

Was it removed, or uninstalled?

DeanK
DeanK Question owner
more options

Uninstalled.

FredMcD
FredMcD
more options

Contact its support and explain that something was left behind.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

After rebooting the computer, run a registry scanner if you have one.