This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox has synced my bookmarks from two different accounts. Now, I have lost all my folders.

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by cor-el

thekingsdaughter
thekingsdaughter
more options

I had two different Firefox accounts on my old computer. I recently bought a new PC, downloaded Firefox and then signed in using one of my accounts login information. Later I needed bookmarks from my other account so I signed off and closed the browser. I reopened the browser and signed on with the different account info. Firefox then started syncing both accounts. My bookmarks are now a total mess and all the years worth of folders created for my bookmarks are gone. I think all the bookmarks are there, just not the folders. I had made hundreds of folders over the years and had everything organized. Now they are all lost. I am devastated. Is there any help for me? Thanks for your time.

I had two different Firefox accounts on my old computer. I recently bought a new PC, downloaded Firefox and then signed in using one of my accounts login information. Later I needed bookmarks from my other account so I signed off and closed the browser. I reopened the browser and signed on with the different account info. Firefox then started syncing both accounts. My bookmarks are now a total mess and all the years worth of folders created for my bookmarks are gone. I think all the bookmarks are there, just not the folders. I had made hundreds of folders over the years and had everything organized. Now they are all lost. I am devastated. Is there any help for me? Thanks for your time.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you use Sync then best is to disconnect Sync while performing maintenance/repair efforts to files in the Firefox profile folder.

Try to restore an older bookmarks backup formn the bookmarkbackups folder.

  • Bookmarks -> Show All Bookmarks -> Import & Backup -> Restore

The name of a JSON bookmarks backup file includes a total item count (folders and separators included) and an hash value to prevent saving the same backup more than once.

  • bookmarks-YYYY-MM-DD_<item count>_<hash>.jsonlz4.

See also:

In case of problems you can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

See also:

Modified by cor-el